Policies
Booking policies - rescheduling, cancelling and no shows.
Once you have made your booking you will receive a confirmation email. This will highlight the date and time you have chosen and will give you directions/information about how to find me and where to park . Please ensure you give the correct email address at the time of booking, as this email will go to whatever email address you have provided. Please ensure you spell this correctly as you won't then receive the confirmation email if there is a typo. You will receive a reminder email about your appointment a few days before your fitting, plus a reminder text on the morning of your appointment.
If you need to change or cancel your fitting, you can do this yourself via your booking confirmation email. There is a button at the bottom of the page that lets you do this. You can amend or cancel your booking up to 48 hours beforehand. If you cancel your booking before the 48 hours notice, you will automatically receive a refund of the fitting fee. This takes 3-5 working days to show in your account. If for any reason you have trouble rescheduling your fitting, please do get in touch via email and I am always happy to help you.
If you try to cancel your fitting after the 48 hour notice period, or fail to turn up to your fitting on the day, you will not receive a refund on your booking fee. I am a small business and no-shows really do impact me financally. I have had to introduce this policy to ensure I can keep trading efficiently.
If you need to change or cancel your fitting, you can do this yourself via your booking confirmation email. There is a button at the bottom of the page that lets you do this. You can amend or cancel your booking up to 48 hours beforehand. If you cancel your booking before the 48 hours notice, you will automatically receive a refund of the fitting fee. This takes 3-5 working days to show in your account. If for any reason you have trouble rescheduling your fitting, please do get in touch via email and I am always happy to help you.
If you try to cancel your fitting after the 48 hour notice period, or fail to turn up to your fitting on the day, you will not receive a refund on your booking fee. I am a small business and no-shows really do impact me financally. I have had to introduce this policy to ensure I can keep trading efficiently.
Returns Policy
My normal returns period is 28 days from the date of purchase (or date of dispatch if your bra has been posted out to you).
Please be aware that the Consumer Rights Act specifies that if you change your mind after purchase you are not automatically entitled to a refund, so I offer a Goodwill Exchange Policy. I understand sometimes a bra may not be right for you when you get back home. If you are unsure on whether your bra fits then please do get in touch with me directly and I am more than happy for you to pop back to Bra Boss HQ and I can check the bra(s) over. There will also be a care/breaking in leaflet which will also help you with your new fitted bras.
If you wish to return an item you will be offered an exchange/credit note. The bra you wish to exchange must be unworn, unwashed, the tags in tact and in a pristine and resaleable condition.
Due to hygiene reasons, briefs, shorts and thongs are exempt from this policy, so please ensure you try on and buy the correct size during your fitting. This does not affect your statutory rights.
On the rare occasion that your garment is faulty, please get in touch via email. In some instances I may have to send the bra back to the relevant brand in order for the fault to be investigated before a refund/exchange is given. This is a standard protocol that I have to follow which has been set by the brands I stock.
Please follow the care labels inside the garments and do not machine wash or tumble dry your bras as this invalidates the exchange/returns policy. The brands will be able to test to see if this the garment has been washed in the washing machine.
Any refund due will be sent to you in the same method that your payment was made. This will be processed within 7 days of your return arriving with me.
THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
Please be aware that the Consumer Rights Act specifies that if you change your mind after purchase you are not automatically entitled to a refund, so I offer a Goodwill Exchange Policy. I understand sometimes a bra may not be right for you when you get back home. If you are unsure on whether your bra fits then please do get in touch with me directly and I am more than happy for you to pop back to Bra Boss HQ and I can check the bra(s) over. There will also be a care/breaking in leaflet which will also help you with your new fitted bras.
If you wish to return an item you will be offered an exchange/credit note. The bra you wish to exchange must be unworn, unwashed, the tags in tact and in a pristine and resaleable condition.
Due to hygiene reasons, briefs, shorts and thongs are exempt from this policy, so please ensure you try on and buy the correct size during your fitting. This does not affect your statutory rights.
On the rare occasion that your garment is faulty, please get in touch via email. In some instances I may have to send the bra back to the relevant brand in order for the fault to be investigated before a refund/exchange is given. This is a standard protocol that I have to follow which has been set by the brands I stock.
Please follow the care labels inside the garments and do not machine wash or tumble dry your bras as this invalidates the exchange/returns policy. The brands will be able to test to see if this the garment has been washed in the washing machine.
Any refund due will be sent to you in the same method that your payment was made. This will be processed within 7 days of your return arriving with me.
THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
